Sign up and Accounts

Payment

Cancellation & Modifications

Shipping and Tracking

Delivery and Installation

Return and Replacement

Log in to the website or app.

Go to Settings or Account Settings (often found by clicking your profile icon/avatar).

Select Personal Info, Profile, or Account Details.

Look for the Name or Display Name field and click Edit (pencil icon).

Update your last name/surname field to Singh.

Save or update your changes.

What are the payment mode that is supported on city furniture.in?

We accept both prepaid and cash-on-delivery (COD).

The prepaid options available are:

– Credit Card – Full swipe/EMI

-Debit Card

-Debit Card EMI

-UPI

-Netbanking

– Pay with reward 

– Wallet

– Gift cards 

– BNPL(Buy now pay later)

– Bajaj Finserv

Can i purchase through Cash On delivery (COD)?

Yes, you can place an order through COD. However, please note that the maximum order amount cannot cross INR 20,000. Also, paying online during the time of delivery is not possible.

What are the different options of EMI available for purchase?

The 3 types of EMI that we offer are:

– Credit Card

-Debit Card

-BNPL mode

(The duration ranges from 3 months to 48 months).

Can i pay online during delivery for Cash On delivery (COD) orders?

No, paying online during the delivery of Cash On Delivery (COD) orders is not possible.

My payment is in Pending state, What do i do?

We are awaiting a response from the bank for the status of your payment. If successful, your order will be confirmed and you will be notified. If the payment fails, a refund will be initiated to the original source and will be credited in 5-7 business days.

What should I do if my transaction fails to process?

Please check if the OTP/card/bank/details entered are correct and retry.

Amount is debited from my account but the Order is not created?

We are awaiting a response from the bank for the status of your payment. If successful, your order will be confirmed and you will be notified. If the payment fails, a refund will be initiated to the original source and will be credited in 5-7 business days.

Does city furniture save my payment details?

No, city furniture does not save any payment details.

Will I get a refund if the price after modification is less than original price?

Will the original offer be applicable if i modify the order after the offer ends?

. Assistance

Yes, your original offer will be applicable in case you choose to modify.

I am not getting the option to modify the order on website, What do i do?

Please note: you can only modify the orders for certain product categories and only till the product gets shipped.

Did you find this useful?

What category of products are allowed to be modified?

Currently, we offer modification on dimensions for mattresses only.

Can i change my delivery address after order placement?

Yes, you can change address until the order is shipped and the new address is serviceable.
But please note: the delivery date might change based on the new location that is added.

I have mistakenly placed an order for wrong size,

Yes, in case you have ordered the wrong size, you can modify your order (for mattress category) before the order is shipped.
Please note: modifying the order might result in the change of delivery date.

How long does the delivery usually take?

The delivery duration is usually dependent on the item that you have purchased and the delivery location.
We share the Expected delivery date once the order is placed on SSP dashboard https://www.cityfurniture.in/account/orders as well as through email/SMS

How can i track my order?

You can track your order by clicking on the “Track Order” button of a particular order on this page: https://www.cityfurniture.in/account/orders

My order is delayed, What do I do?

Apologies for any inconvenience. Due to a high volume of orders during our recent sale, there might be slight delays but we’re working diligently to ensure on-time delivery. We are also trying to proactively communicate any delays and the new expected delivery date.

Your patience is appreciated, and if you require additional support, please don’t hesitate to reach out to our support team via chat. Thank you for choosing us.

What does various Status displayed on my order mean?

1) Confirmed/Order placed – The order has been confirmed from Wakefit.

2) Cancelled – The order has been cancelled (Either from the customer or from Wakefit)

3) Item Packed – The item has been packed and is ready to be shipped to your location.

4) Order Processing – The item is getting manufactured or getting ready to leave our warehouse.

5) In transit – The item has started its journey from our warehouse to the delivery centres.

6) Handover to delivery partner – The item has been handed over to delivery partner for delivery

7) Delivered – The item has been delivered.

8) Out for Delivery -The item is marked out for delivery.

9) Delay in Delivery -This status comes after the item is shipped and there is a delay from LP (logistic partner).

10) Return Requested – A return request has been placed for a particular item.

11) Replacement Requested – A replacement request has been placed for a particular item.

12) Returned to Source – The delivery attempt has failed and the item has been returned to the source/returned to the sender

13) Hold – The item is kept on hold.

14) Call not received – We tried to contact the customer but the customer did not receive the call.

15) Call not connected – We tried to contact the customer but we could not reach the customer.

How can i contact my delivery agent?

If your item is shipped either via Bluedart, Delhivery, or Xpressbee, you can contact the delivery agent by dialing the contact number sent to your SMS by the logistical partners.

Will all the items in my order be shipped together?

This usually depends on the items ordered. However, in most cases, individual items are shipped independently.

My Order status says returned to source, What does it mean?

If we are unable to deliver your items even after multiple attempts, the item will be returned to source and will be cancelled. In case you have already made the payment, please expect a refund within 5-7 business days.

The delivery date is nearing, But the status still says confirmed. What do i do?

Don’t worry, as this happens often. Most of the delivery duration is spent in getting the order ready so the order still shows the confirmed/Order processing status.

Pre-Delivery Checklist

  • Clear Path: Keep doorways, hallways, and stairs free of clutter.
  • Measure Space: Ensure dimensions of the entryway, doors, and final spot fit the product.
  • Protect Floors: Lay down cardboard or mats to prevent scratches during movement.
  • Power & Outlets: Confirm appropriate electrical sockets, water valves, or gas lines are accessible.

Delivery & Handling

  • Inspect Package: Check external packaging for damage before signing the delivery receipt.
  • Unpack Carefully: Avoid using sharp blades directly against product surfaces.
  • Verify Parts: Match included components and hardware against the user manual checklist.

Installation Steps

  • Follow Manual: Stick strictly to manufacturer diagrams and torque guidelines.
  • Leveling: Adjust feet or base screws using a bubble level to prevent wobbling or noise.
  • Secure Connections: Tighten all water hoses, electrical plugs, or wall mounts properly.
  • Test Run: Run a brief test cycle or power check to ensure everything functions correctly.

Would you like me to tailor these points for a specific type of product, such as home appliances, furniture, or electronics?

Continue Reading

How can i Return/Replace an order?

In the case of Mattress, you can return or replace the items during the eligible window by clicking on the return or replacement CTA option on the order by visiting this link: https://whttps://cityfurniture.in/

For the rest of the category please refer to the Return and replacement policy on the product page and reach out to our support via chat for further steps. 

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How can businesses improve customer satisfaction quickly?

Businesses can improve customer satisfaction by responding faster, listening carefully to feedback, solving problems professionally, and maintaining consistent quality. Clear communication, friendly support, and personalized experiences build trust.

Regularly reviewing customer Making improvements helps create loyalty, stronger relationships, and positive word-of-mouth recommendations that support long-term growth and reputation.

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Effective ways to increase sales include understanding customer needs, improving product presentation, offering limited-time promotions, and using digital marketing strategies. Building trust through reviews, referrals, and strong customer service also encourages repeat purchases. Tracking sales performance regularly helps identify trends, improve strategies, and maximize future revenue opportunities successfully.

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